Cancellation & Refund Policy

Return and refund policy

3.1 Return Eligibility

Due to the perishable nature of mangoes, we do not accept returns unless the product is damaged or spoiled at the time of delivery.

A refund request must be made within 24 hours of receiving the order.

3.2 Refund Process

Customers must share clear images or videos of the damaged product as proof.

Upon verification, refunds will be processed and credited to the original payment method within 5-7 business days.

3.3 No Cancellation Policy

Orders once placed cannot be canceled as we process them immediately to maintain quality.

Frequently asked questions

What counts as a damaged or spoiled mango under this policy?

Visible crushing, deep bruising, rot, mould, or pest damage present at the time of delivery. Natural ripeness variation across a box (some firmer, some softer) is not treated as damage.

How do I submit a refund request?

Send clear photos or a short video of the damaged product to our email or WhatsApp within 24 hours of delivery. Our team verifies the claim and, if approved, credits the refund to the original payment method within 5-7 business days.

Why can't I cancel an order after it's placed?

Once payment is confirmed, each order is picked, quality-checked, and assigned to a rider route immediately to preserve freshness. Halting the dispatch mid-route risks spoilage, so cancellations cannot be accepted after order placement.

What if the delivery arrived on time but the fruit was not fully ripe?

Some varieties (for example Langra, Chaunsa, Himayath) are shipped at the optimal maturity for home ripening over two to three days. This is not a defect. Only visible damage qualifies for a refund under Section 3.1.